Facai Card
Help
Frequently asked questions
Pricing, region, redemption, payment and delivery. See the refund policy for details, or contact us.
Cards and pricing
How much do the gift cards cost?
35% off face value: a $25 card is $16.25, a $50 card is $32.50, and a $100 card is $65. Same prices for Apple, Google Play and Amazon.
Which region are the cards for?
All cards are US region and must be redeemed on a US account: a US Apple ID for Apple, a US Google account for Google Play, and Amazon.com for Amazon.
How soon do I get my code?
Within 10 minutes after payment is confirmed, the code is emailed to the address you entered. Check your spam folder if you don't see it.
How do I redeem an Apple gift card?
Open the App Store on your iPhone, tap your profile picture, choose "Redeem Gift Card or Code" and enter the code. The balance goes to your Apple Account.
What if my code won't redeem?
First make sure your account is US region. If a US account still says the code is invalid or already redeemed, email us within 24 hours of delivery with a screenshot of the error and your order number. Once verified, we'll replace or refund it.
How do I redeem a Google Play gift card?
Open the Google Play Store, tap your profile picture, go to "Payments & subscriptions" → "Redeem code", and enter the code.
How do I redeem an Amazon gift card?
Sign in at Amazon.com, go to Gift Cards, click "Redeem a Gift Card" and enter the code. The balance goes to your Amazon account.
Payment and delivery
How can I pay?
Prices are in US dollars. We currently accept USDT on the TRC20 network only, at 1:1. Be sure to choose TRC20; transfers on other networks won't arrive.
Why does the amount have extra decimals?
The decimals identify your order, so send exactly the amount shown, decimals included. Sent the wrong amount? Email us your delivery address and a payment screenshot and we'll sort it out.
How long is an order valid?
Pay within 15 minutes of placing the order. After that the order expires. Don't send payment to that amount; just choose again.
Do I need to keep the page open after paying?
No. You can close the page once you've paid. Your code is emailed within 10 minutes after payment is confirmed. Save your order number in case you need to contact us.
Why must I enter a working email?
Codes are only sent by email, and it's the only way we can reach you. A wrong or unreachable address means you won't get your code.
No email after 10 minutes. What now?
Check your spam folder first. Still nothing? Email us from the contact page with your order number and a payment screenshot and we'll prioritize it.
I sent the wrong amount. What now?
No problem. Email us your delivery address and a payment screenshot; once we confirm the payment we'll send your code. Make sure you used TRC20: funds sent on other networks usually can't be recovered.
Can I get a refund?
Codes can't be refunded once sent, because a sent code can't be taken back. Codes that won't redeem are handled under our refund policy.