Refund policy

Delivery

Your code is emailed within 10 minutes after payment is confirmed, to the address you entered at checkout. Check your spam folder first; if nothing arrives after 10 minutes, contact us with your order number and a payment screenshot.

Keep your code private and don't share screenshots of it. A leaked code redeemed by someone else can't be recovered.

Region

All cards are US region and must be redeemed on a US account: a US Apple ID for Apple, a US Google account for Google Play, and Amazon.com for Amazon. Failure on an account from another region is not a code problem.

What's covered

A code that a US account reports as invalid or already redeemed. Once verified, we'll send a replacement code of the same amount or refund that card.

What's not covered

Redemption failing on a non-US account; your account being limited or locked by Apple, Google or Amazon after redeeming; a code redeemed by someone else after you shared or leaked it; issues reported more than 24 hours after delivery.

Time limit: 24 hours

Please redeem within 24 hours of receiving your code. Problems reported within 24 hours are eligible; later reports are not. We usually reply within 24 hours.

What to send us

Your order number, a payment screenshot showing the wallet you paid from, and a full screenshot of the redemption error. Email them from the contact page.